Guest post from Primary Intelligence, CCS® Partner It's been said that insanity is doing the same thing over and over again and expecting different results. This is obviously a cultural rather than
By ShaDrena Simon, Inbound Marketing Expert for Yokel Local While bringing in new customers is an important part of business, the latest numbers suggest that retainingcustomers is even more valuable to today’s companies.
By Connie Schlosberg, Primary Intelligence We recently worked with a company trying to fix their high customer attrition rate with annual customer satisfaction surveys. Their survey project was successful. Fixing the attrition rate was