Sales Training Article: Handling Unwired RFPs
By John Holland, Chief Content Officer, CustomerCentric Selling® – The Sales Training Company
In the first months of my career I received an RFP from the US Coast Guard Academy. My initial excitement faded as realized it was for equipment totaling about $6,000. Despite the fact that they had several of these devices installed and there was no competition I had to make a detailed response that included posting a security bond (despite the fact that I was representing IBM). I spent a few hours in my response, won the business and probably netted less than minimum wage for my time and effort. I came to despise the RFP process whether it was for commercial or government entities.
When receiving an unsolicited RFP many sellers get excited. Some even delude themselves into believing their offering is a perfect fit and they have a great chance at winning the business.
Over time sellers begin to realize the only good RFP’s are the ones that you get to wire by making the requirements align with your offering and ideally incorporating features or capabilities that are unique to your offerings.
When receiving an unsolicited RFP most sellers feel compelled to respond. After better understanding how most RFP’s unfold one of my clients reviewed their responses the previous years, removed the ones they had wired and found they had about a 2% win rate on unsolicited RFP’s where they had no influence on establishing the requirements.
We helped devise a strategy to avoid wasting the time of sellers and support people on RFP’s they hadn’t wired:
- After reviewing the documents, sellers contacted the person overseeing the RFP (almost always a non-Key Player).
- After complimenting him/her on the thoroughness of the RFP, they would ask for access to three (3) Key Players that could likely benefit from the offerings being considered.
- The administrator would usually say “no” in which case the seller would indicate that there were some potential unique capabilities and a conversation with Key Players would be needed to determine if they would be relevant.
- If the administrator still refused access, sellers would state that in order to justify the time and effort of making a response they would need access to those titles.
At this point the outcomes were either:
- Sellers gained access and attempted to introduce additional business outcomes and capabilities and would include them in their bid.
- The administrator still refused access in which case sellers would respectfully refuse to bid. The suggestion would be to end the call by saying you hope the organization finds a good fit but if they don’t you’d be willing to bid if access was granted.
I suggest sending a letter or email to make it clear you were willing to bid if granted access. Before declining to bid the sales manager should make the ultimate decision because there may be strategic reasons for bidding even if the chances of winning are remote.
The client I referenced realized a 24% win rate by usually non-bidding when access was not granted.
While sellers may not like RFP’s, if they are successful in wiring bids they actually get the satisfaction of having several competitors spend time effort and resources on low probability opportunities.
For sellers time is precious and wasting time on RFP’s is painful to watch. I find it interesting that sellers, despite being reactive, 1 of 5 will invariably assign a 50% probability to RFP’s they worked on. If they were more honest and projected a 2-10% win rate their managers would ask:
Why are we bothering with this?
The only good RFP is one that a seller has wired.