Sales Training Press Release

For Immediate Release
Media Contact:
Jill Perez Marketing, CustomerCentric Selling®, +1.800.993.1228, ext. 706

OnShift Increases Sales Effectiveness and Improves Performance with CustomerCentric Selling® Methodology Implementation

OnShift Implements a Structured Sales Framework Using the CustomerCentric Selling® Methodology for Repeatable, Measurable and Predictable Sales Results

Atlanta, GA, June 3, 2014

CustomerCentric Selling® (CCS®), a proven methodology for improving revenue growth and sales performance, announced the successful implementation of a new sales methodology for OnShift, the leading provider of Web-based staff scheduling and labor management software for the long-term care and senior living industry. The new sales process will enable OnShift’s sales organization to better measure and predict sales for improved performance.

“OnShift partnered with CCS® to modify our sales processes so that we could be more effective in our selling efforts and better identify how we can best help healthcare providers in our market,” says Ken Roos, Vice President of Sales and Business Development for OnShift. Roos adds, “CCS® was able to provide a proven framework to streamline our sales practices and better match our capabilities with the specific needs of our customers and prospects.”

OnShift’s goal is to improve consistency and predictability in its sales process. With the help of CCS®, OnShift leverages a defined sales process that can be repeated in the field in a consistent manner for greater effectiveness and improved results. OnShift looks to replicate CCS® best practices that have been proven in many fields to better engage with prospects to improve pipeline.

Highlights of the redesign include:

To learn more about OnShift, visit:

About CustomerCentric Selling® – The Sales Training Company

CustomerCentric Selling® (CCS®) specializes in world-class sales training. Providing a proven methodology for predictably improving revenue growth and sales performance has been key to the company’s success since its founding in 2002. CCS® is based in Boston, with offices in Atlanta and Denver, and more than 50 certified business partners and consultants worldwide. has named CCS® as a Top 20 Sales Methodology Training Company for six consecutive years. For more information, please visit