By John Koehler, Sales Benchmark Index
As a Sales & Marketing Leader, you are responsible for driving lead generation. Leveraging social selling and prospecting has become mission critical. Your business development teams are using LinkedIn and you’ve equipped them with the best social selling tools. To be effective, carefully consider how you drive social media through the sales field. Sending a LinkedIn InMail without carefully choosing every word will lead to doom. This article will give you the best practices to guide your team’s messaging.
Trying to call or email a prospect is ineffective. Buyers have become even more evasive. LinkedIn is the best way to reach your B2B buyer.
Once a buyer triggers an alert on your buying process radar, you engage. Often times, if not careful, you could appear as an unwanted pest. When desperation sets in, late night infomercial talk is pounded out of the keyboard.
What does your buyer do? They punch “Delete” on the keyboard.
was forwarded from client and the names were changed to protect.
This is Joe Smith, an Account Manager of ACME company, an elite research and consulting think tank. I was wondering if you have a few minutes to chat?
right to the point.
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Let’s Diagnose this InMail
The InMail is clear isn’t it (sarcasm)? I can just see Joe agonizing over the use of adjectives. Steam must have been rolling out of his Microsoft Word thesaurus word generator. This InMail has so many problems. It’s a lengthy sales pitch even after it says I’ll get to the point. It’s messaging is not buyer centric. My favorite part is that he calls his company an “Elite research and consulting think tank.” These mistakes seem so obvious right? Wrong, surprisingly this happens quite often as well as these InMail of Shame categories:
- Canned, generic message provided by LinkedIn introduction. (i.e. Since you are a person I trust, I wanted to invite you to join my network on LinkedIn.)
- Canned, the short form letter
- Customized, with spelling errors (or other mistakes)
- Customized, no clear call to action. (I have no idea what the person wanted from me)
How to Avoid the InMail Wall of Shame
First, you have to earn the right to send a LinkedIn message. While a LinkedIn profile is public, the inbox is not. Someone’s LinkedIn message inbox is immensely personal. Unless they know you well, you have little to no reputational value. When you send a message, you enter personal space. Therefore you must earn the right for the person to respond.
action. You will get responses from InMails that drive value.
These simple InMail best practices will set your team on the right path. It will help you avoid the Wall of Shame. Respond with your favorite InMail of Shame in the comments below. We’ve all made them once and learned when hearing nothing back.
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